Clutch
7 days ago
Director of Professional Services
Remote · United States United States
full time
speedrun
Match & cover letter
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AI TL;DR
You will lead the transformation of Clutch's delivery engine, focusing on efficiency and quality. This role involves collaborating with cross-functional teams to enhance customer implementation experiences.
AI match
Solid listing · 60/100 against the market band on this page.
Interview prep for this job
- What would you ship in the first month as Director of Professional Services at Clutch?
- Which tradeoff in the description would you ask about first?
- How do you explain a production incident to this team?
- What would you measure in the first two weeks?
- Which part of your last project maps to this stack?
Five questions are free. The rest are Pro. See Pro
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Job description
You will lead the transformation of Clutch's delivery engine, focusing on efficiency and quality. This role involves collaborating with cross-functional teams to enhance customer implementation experiences.
Details
- Remote work from anywhere
- 10+ years in SaaS Professional Services or Software Delivery
- 3+ years managing leaders
The work
- Build trust and credibility with the team and partners
- Own delivery metrics like CSAT and time to implementation
- Lead operational changes to improve time-to-implementation
- Develop managers into leaders who drive performance