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Socket.dev

7 days ago

Technical Support Engineer

Remote · United States United States

pythonjavascriptfigmaswift full time

speedrun

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Source: speedrun

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AI TL;DR

Join Socket as a Technical Support Engineer, providing assistance to developers and security teams. You'll troubleshoot issues, create documentation, and help shape the support experience.

AI match

Clear role · 80/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Technical Support Engineer at Socket.dev?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

Join Socket as a Technical Support Engineer, providing assistance to developers and security teams. You'll troubleshoot issues, create documentation, and help shape the support experience.

Details

  • Remote, within the United States
  • 2+ years in technical support or support engineering
  • Salary: Market competitive
  • Skills: Python, JavaScript, Go, Figma, Swift

The work

  • Manage inbound support tickets during US business hours
  • Troubleshoot integration issues across Socket's products
  • Create support resources like runbooks and troubleshooting guides
  • Identify patterns in support tickets and communicate with engineering teams