Airbnb
7 days ago
Delivery Excellence Manager
Remote · Ontario, Canada, Quebec, Canada Ontario, Canada, Quebec, Canada
community support
greenhouse
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AI TL;DR
You will manage a team of specialists in customer support, focusing on coaching and operational improvements. This role is based in Canada and involves leading projects to enhance service delivery.
AI match
Solid listing · 60/100 against the market band on this page.
Interview prep for this job
- What would you ship in the first month as Delivery Excellence Manager at Airbnb?
- Which tradeoff in the description would you ask about first?
- How do you explain a production incident to this team?
- What would you measure in the first two weeks?
- Which part of your last project maps to this stack?
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Job description
You will manage a team of specialists in customer support, focusing on coaching and operational improvements. This role is based in Canada and involves leading projects to enhance service delivery.
Details
- Ontario, Canada or Quebec, Canada, work from office
- 8+ years of experience in customer service operations
- BA/BS degree required; MBA preferred
- Must live in a province where Airbnb Canada, Inc. has a registered entity
The work
- Lead and coach a team of 7-8 specialists across Canada and EMEA
- Oversee scheduling and maintain operational processes
- Drive projects that scale operations and improve performance insights
- Implement workflow improvements and manage team development