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Mercury

5 days ago

Research Operations Lead

Remote · San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States

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AI TL;DR

You will lead the research operations program at Mercury, ensuring high-quality customer insights inform product decisions. This role involves strategic planning, team development, and hands-on leadership in research initiatives.

AI match

Solid listing · 60/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Research Operations Lead at Mercury?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will lead the research operations program at Mercury, ensuring high-quality customer insights inform product decisions. This role involves strategic planning, team development, and hands-on leadership in research initiatives.

Details

  • Remote within Canada or United States
  • $170,400—$236,700 USD or $179,000—$223,700 CAD
  • 8+ years of hands-on research operations experience
  • 1-2 years of people management experience

The work

  • Own the strategy and operating model for research at Mercury
  • Apply senior research judgment to complex work
  • Manage and coach one direct report
  • Own and improve Mercury’s AI-enabled workflows for research