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aclu

28 days ago

Service Desk Technician II

Hybrid · Washington, District of Columbia, United States Washington, District of Columbia, United States

information technology

greenhouse

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AI TL;DR

Join the ACLU as a Service Desk Technician II, providing technical support to staff in Washington, DC. This role involves troubleshooting and managing end-user requests in a hybrid work environment.

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Solid listing · 60/100 against the market band on this page.

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  1. What would you ship in the first month as Service Desk Technician II at aclu?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

Join the ACLU as a Service Desk Technician II, providing technical support to staff in Washington, DC. This role involves troubleshooting and managing end-user requests in a hybrid work environment.

Details

  • Washington, DC, in-office four days a week
  • $89,020 annual salary
  • 1+ years of experience in technical support or help desk role

The work

  • Provide onsite and remote technical support for end-users
  • Manage and troubleshoot requests in an Active Directory and Office 365 environment
  • Log and resolve incidents and requests
  • Support and troubleshoot issues with Microsoft Windows, Office, and MacOS