Save application

Statista

18 days ago

IT Operations Specialist (m/f/d)

Hybrid · Hamburg

ios tech

arbeitnow

Match & cover letter

Create a profile to see your match and get a cover letter for this role.

Create profile and match

Source: arbeitnow

Never pay or share passwords or codes with an employer. How to spot a fake job

AI TL;DR

You will provide IT support and helpdesk services for Statista's global workforce in Hamburg. Your role involves resolving technical issues and improving IT services through documentation and collaboration.

AI match

Clear role · 80/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as IT Operations Specialist (m/f/d) at Statista?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

Five questions are free. The rest are Pro. See Pro

Similar roles

Job description

You will provide IT support and helpdesk services for Statista's global workforce in Hamburg. Your role involves resolving technical issues and improving IT services through documentation and collaboration.

Details

  • Hamburg, work from office
  • Initial professional experience in IT service or helpdesk environments
  • Experience with Microsoft 365 administration and Okta
  • Fluent English skills

The work

  • Serve as the first point of contact for Level 1 tickets and helpdesk requests
  • Take ownership of incoming requests ensuring timely updates and documentation
  • Identify recurring issues and report patterns to drive IT service improvement
  • Build and maintain self-service resources like knowledge base articles and FAQs