Founding Customer Support Engineer

Onsite Munich

sqlgo go-to-market

arbeitnow

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Job description

You will support customers in the construction industry by ensuring their integrations run smoothly and addressing any issues that arise. This role offers opportunities for growth into engineering positions as you deepen your understanding of the product.

Details

Munich, work from office
1 - 2 years in a technical, customer-facing role
Skills: SQL, APIs, data flows
Native in German and fluent in English

The work

Own inquiries end-to-end and resolve customer issues
Automate support processes using AI agents
Ship fixes and improvements based on customer feedback
Build the support foundation including playbooks and help center