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ackermanngroup

25 days ago

Systems Support Associate

Onsite Cincinnati, OH

greenhouse

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Job description

You will provide IT support and manage systems at our Cincinnati headquarters. This role involves troubleshooting, user training, and managing software applications.

Details

  • Cincinnati, OH, work from office
  • 1-3 years of experience
  • Basic to proficient competency in Yardi Voyager or similar property management software
  • Strong competency in Microsoft Windows 11 and Office 365

The work

  • Answer incoming support requests and track trouble tickets
  • Resolve software errors and manage user accounts and permissions
  • Diagnose and resolve employee technical issues with hardware and software
  • Educate users on new threats and manage basic user access privileges