You will manage strategic relationships with enterprise lodging customers to drive growth and product adoption. This role requires collaboration with various teams to ensure customer success and engagement.
Details
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Remote, with periodic travel to an office
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10+ years of experience in a customer-facing role
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5+ years of experience in the lodging industry
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Bachelor's degree required
The work
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Own the strategic relationship for a portfolio of enterprise lodging customers
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Partner with Customer Success Managers to align on goals and engagement strategy
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Lead Executive Business Reviews focused on outcomes and expansion opportunities
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Identify and drive cross-sell and upsell opportunities within lodging environments