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Benchling

Aug 18

Solutions Delivery Manager

Remote · Boston Boston

execdesigntechnicalmarketingsalesbiotechmedicaleducationdigital nomad

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AI TL;DR

You will manage the delivery of solutions for Benchling's customers, focusing on the intersection of product capabilities and scientific use cases. This role involves collaboration across teams to enhance customer experience and operationalize best practices.

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  1. What would you ship in the first month as Solutions Delivery Manager at Benchling?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will manage the delivery of solutions for Benchling's customers, focusing on the intersection of product capabilities and scientific use cases. This role involves collaboration across teams to enhance customer experience and operationalize best practices.

Details

  • Boston, hybrid work arrangement (3 days in office)
  • 6+ years of lab experience in medicinal chemistry or related field
  • 2+ years in customer service or customer-facing roles
  • Bachelor's degree in chemistry or life sciences required

The work

  • Navigate product areas to market adoption while building customer trust
  • Serve as an expert advisor on customer accounts
  • Deliver and oversee high-quality service engagements
  • Train and educate the CX organization on best practices and solutions