Solutions Delivery Manager

Remote Remote · Boston

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Job description

You will manage the delivery of solutions for Benchling's customers, focusing on the intersection of product capabilities and scientific use cases. This role involves collaboration across teams to enhance customer experience and operationalize best practices.

Details

Boston, hybrid work arrangement (3 days in office)
6+ years of lab experience in medicinal chemistry or related field
2+ years in customer service or customer-facing roles
Bachelor's degree in chemistry or life sciences required

The work

Navigate product areas to market adoption while building customer trust
Serve as an expert advisor on customer accounts
Deliver and oversee high-quality service engagements
Train and educate the CX organization on best practices and solutions