Werkstudent:in Customer Care & Operations (m/w/d)

Onsite München

operationsoperations manageroperations excellencecommercial controlprojektmanagement

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Job description

You will support customer care and operations at a Climate-Tech startup in Munich. Your role involves coordinating maintenance appointments and improving service processes.

Details

München, work from office
Minimum 15 hours/week availability
C2-level German required

The work

Handle customer calls and inquiries, documenting and resolving issues
Plan and confirm maintenance appointments with customers and hubs
Identify and propose solutions for recurring service issues
Maintain customer service templates and FAQs