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abclegalservices

14 days ago

Customer Service Representative (Remote)

Remote · Louisiana, Mississippi, Alabama (Remote)

phoenix customer success

greenhouse

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AI TL;DR

You will provide customer support remotely while located in Louisiana, Mississippi, or Alabama. Your role involves resolving customer inquiries and managing orders efficiently.

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Clear role · 80/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Customer Service Representative (Remote) at abclegalservices?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will provide customer support remotely while located in Louisiana, Mississippi, or Alabama. Your role involves resolving customer inquiries and managing orders efficiently.

Details

  • Remote, must be located in Louisiana, Mississippi, or Alabama
  • $15.00 /hr
  • 1-3 years of customer support or call center experience
  • Typing speed of at least 55 wpm

The work

  • Respond to customer support tickets and resolve issues
  • Manage high-volume phone calls for existing and new orders
  • Document issues in Confluence
  • Visit court dockets for information on case filing