Product Adoption Manager

Remote Remote · Remote Based - US

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greenhouse

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Job description

You will manage the adoption of Accela's OpenCounter product, ensuring agencies effectively utilize it. This role involves training staff and monitoring usage to enhance customer satisfaction and retention.

Details

Remote based - US
$120,000 - $135,000 annual salary
5+ years of experience in SaaS customer adoption
Bachelor’s degree or equivalent work experience

The work

Train agency staff and ensure they engage with the product effectively
Monitor usage signals and address renewal risks
Review new features from the perspective of agency staff and residents
Provide feedback to engineering on product usability