Customer Success Operations Lead

Remote Remote · Remote Based - US

customer care

greenhouse

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Job description

You will lead customer success operations and manage key platforms to enhance customer engagement. This remote role focuses on leveraging technology and automation to improve customer outcomes.

Details

Remote based - US
3+ years of experience in Customer Success Operations or related fields
Deep expertise administering Gainsight and Staircase AI

The work

Serve as the primary administrator and strategic owner of Gainsight
Design and maintain customer health scoring frameworks
Build automated customer journeys across onboarding and adoption
Develop and maintain executive dashboards and customer health reporting