Customer Support & Success Specialist

Remote

customer support

remoteok

Match & cover letter

Create a profile to see your match and get a cover letter for this role.

Create profile and match

Job description

You will assist customers with software and operational issues while ensuring their success with our platform. This role involves problem-solving and collaboration with various teams to enhance customer experience.

Details

Remote work
Customer support experience preferred

The work

Solve customer problems involving software, warehousing, and shipping
Investigate root causes and explain solutions clearly
Help customers maximize their use of Warehance
Collaborate with product and engineering teams to resolve issues