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veeamsoftware

20 days ago

Senior Manager, Customer Success Engineering

Remote

awsazure ww customer success 1009886

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AI TL;DR

You will lead a team of Customer Success Engineers to enhance customer outcomes at Veeam. This role involves strategic planning and hands-on execution to ensure customer satisfaction and success.

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  1. What would you ship in the first month as Senior Manager, Customer Success Engineering at veeamsoftware?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will lead a team of Customer Success Engineers to enhance customer outcomes at Veeam. This role involves strategic planning and hands-on execution to ensure customer satisfaction and success.

Details

  • Remote work
  • 8+ years of customer-facing technical experience
  • 3+ years of people leadership experience
  • Skills: AWS, Azure, Go

The work

  • Lead and develop a team of Customer Success Engineers
  • Set performance standards for onboarding and adoption
  • Monitor customer health and renewal readiness
  • Partner with cross-functional teams to align customer success activities