Founding Lead Support Engineer

Onsite Berlin, Berlin

sql product growth

arbeitnow

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Job description

You will lead the support function for enterprise customers using AI-powered solutions in Berlin. This role involves troubleshooting complex incidents and building support processes from the ground up.

Details

Berlin, work from office
4+ years of experience
Skills required: SQL, REST APIs, log analysis tools

The work

Define and build support architecture and incident escalation paths
Investigate and resolve complex production incidents
Configure and deploy autonomous AI tools for log analysis
Collaborate with Product and Engineering to address customer issues