L1 Technical Support Engineer

Remote Remote · Remote - USA

l1 technical support

greenhouse

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Job description

You will provide technical support for enterprise customers in a remote role. Your focus will be on resolving issues related to email and SaaS security solutions.

Details

Remote - USA
$31.25—$44.96 USD
4+ years of experience in technical support

The work

Serve as a trusted L1 technical advisor for enterprise customers
Own and resolve inbound support tickets, including configuration issues and threat investigations
Deliver timely customer updates and root cause analysis
Create and maintain internal and external knowledge base documentation