Digital & Scaled Customer Success Program Manager

Onsite Chicago

go customer success

greenhouse

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Job description

You will manage the execution of Asana's Digital and Scaled Customer Success program in Chicago. This role involves designing customer journeys and managing vendor partnerships to enhance customer engagement.

Details

Chicago, work from office
$147,000 - $167,000 base salary
4+ years of experience in Customer Success or Marketing Automation
Skills: Iterable, Outreach, Gainsight, or similar tools

The work

Design and refine customer journey orchestrations
Manage vendor partnerships and track performance against KPIs
Maintain and update playbooks for the Customer Success team
Plan and execute webinars and scaled content assets