Director, Mid Market Customer Success

Remote Remote · Remote - USA

go csm & renewals

greenhouse

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Job description

You will lead the Mid Market Customer Success team to enhance customer retention and expansion. This remote role involves strategic oversight and collaboration across various departments.

Details

Remote - USA
$210,800—$248,000 USD
6+ years of experience in Customer Success or Post-Sales leadership
Experience managing people managers

The work

Lead and develop the Mid Market Customer Success organization
Own the strategy for segmented high-touch and digital customer success
Partner with Renewals to drive renewal and expansion outcomes
Use data to monitor customer health and guide engagement strategies