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abnormalsecurity

Aug 31

Critical Situation Manager

Remote Remote · Remote - USA

professional services & deployment

greenhouse

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Job description

You will manage customer responses during critical situations to restore trust in the platform. This role requires strong communication and organizational skills to navigate complex technical issues and customer relationships.

Details

  • Remote - USA
  • $107,100—$154,000 USD
  • 5-7 years of customer-facing experience in a technical role
  • Experience in Cybersecurity is required

The work

  • Serve as the customer-facing owner for high-stakes technical situations
  • Coordinate with R&D and technical teams to investigate customer concerns
  • Translate technical findings into clear communication for customers
  • Track outcomes across engagements to identify recurring themes