Leader, Customer Success Operations: Adoption & Experience

Onsite South Jordan, UT

sqlaws 1000 support

greenhouse

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Job description

You will lead the customer success operations to enhance the customer journey and adoption at AdvancedMD. This role involves strategic planning and hands-on execution to improve customer experience and retention.

Details

South Jordan, UT, work from office
8+ years of experience in customer success or related fields, with at least 3 years in a leadership role
Skills required: SQL, AWS

The work

Own the end-to-end post-sale customer journey map and drive improvements
Partner with CSM and Implementation leadership to enhance customer engagement and reduce time-to-value
Lead the Enablement function for various audiences, shifting to proactive education
Build and run the voice-of-the-customer program to inform organizational decisions