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abacus

Jul 28

Client Experience Manager

Hybrid · London, England, United Kingdom

awsazure client experience

greenhouse

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AI TL;DR

You will manage customer relationships and enhance their experience with the Abacus platform in London. This role involves regular meetings and some travel to ensure customer satisfaction and service delivery.

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Job description

You will manage customer relationships and enhance their experience with the Abacus platform in London. This role involves regular meetings and some travel to ensure customer satisfaction and service delivery.

Details

  • London, in-office position
  • 5+ years of relevant CXM experience required
  • Technical proficiency in AWS and Azure
  • Hybrid work model (2-3 days in the office)

The work

  • Manage a portfolio of 30-40 customers with regular meetings
  • Document customer feedback and service challenges
  • Provide training on the Abacus customer portal
  • Identify customer needs to recommend and upsell services