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abacus

Aug 07

Client Experience Manager

Hybrid · New York, New York, United States

awsazure client experience

greenhouse

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AI TL;DR

You will manage client relationships and ensure satisfaction while driving account growth in New York City. This role requires strong communication and technical skills to align client needs with Abacus's services.

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  1. What would you ship in the first month as Client Experience Manager at abacus?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will manage client relationships and ensure satisfaction while driving account growth in New York City. This role requires strong communication and technical skills to align client needs with Abacus's services.

Details

  • New York City, in-office role
  • Experience in client relationship management and account growth
  • Skills in AWS and Azure

The work

  • Serve as the primary point of contact for assigned clients
  • Conduct regular business reviews to understand client objectives
  • Coordinate with internal teams to resolve client issues and manage escalations
  • Identify and progress commercial opportunities within assigned accounts