abacus
Jul 16
Analyst, Enterprise Service Desk
Onsite Frisco, Texas, United States
enterprise service desk-financial services
greenhouse
Match & cover letter
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Job description
You will provide technical support to clients in the Financial and Medical sectors in Frisco, Texas. This role involves troubleshooting, ticket management, and ensuring high-quality client communication.
Details
- Frisco, Texas, work from office
- 3+ years of experience in IT support or related role preferred
- Associate degree in a technology-related field or equivalent experience
The work
- Serve as the initial point of contact for client support requests
- Triage, prioritize, and manage assigned tickets
- Troubleshoot standard desktop and software issues
- Communicate proactively with clients and internal teams