Analyst, Enterprise Service Desk

Onsite Charlotte, North Carolina, United States

enterprise service desk-financial services

greenhouse

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Job description

You will provide technical support to clients in the Financial and Medical sectors in Charlotte, North Carolina. This role involves troubleshooting, ticket management, and ensuring high-quality client communication.

Details

Charlotte, North Carolina, work from office
3+ years of experience in IT support or related role preferred
Associate degree in a technology-related field or equivalent experience

The work

Serve as the initial point of contact for client support requests
Triage, prioritize, and manage assigned tickets
Troubleshoot standard desktop and software issues
Communicate proactively with clients and internal teams