Gestionnaire de la qualité, AirCover

Onsite Canada

community support

greenhouse

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Job description

You will manage the quality program for AirCover, ensuring high standards in customer support and claims processing. This role requires strong leadership and analytical skills to drive quality improvements across the organization.

Details

Location: Canada (British Columbia, Ontario, Quebec, Alberta, Saskatchewan)
10+ years of experience in customer support, quality assurance, or operations
Bachelor's degree or equivalent experience, MBA or master's preferred

The work

Lead and execute the quality strategy for AirCover
Oversee quality assurance evaluations and ensure consistent application of processes
Conduct root cause analyses and translate findings into product and process recommendations
Establish and maintain a quality framework for reporting issues to management