airbnb
6 days ago
Customer Service Partner Operations Manager, Mandarin Speaking (Seoul Based)
Onsite Seoul, Korea
sql
community support
greenhouse
Match & cover letter
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Job description
You will manage customer service operations for Airbnb partners in Seoul, focusing on performance and quality support. Fluency in Mandarin and English is required for this role.
Details
- Seoul, full-time, in-office
- 8+ years of experience in customer service or operations, with 5+ years in partner management
- Skills required: SQL, data analysis, performance management
The work
- Oversee partner performance and ensure high-quality support for the community
- Collaborate with internal functions to drive performance improvements
- Act as a single point of contact for partners across Delivery and Customer Service
- Report on performance and progress to leadership