Customer Service Partner Operations Manager, Mandarin Speaking (Manila Based)

Onsite Manila, Philippines

sql community support

greenhouse

Match & cover letter

Create a profile to see your match and get a cover letter for this role.

Create profile and match

Job description

Join Airbnb as a Partner Operations Manager in Manila, focusing on customer service management. You will oversee partner performance and ensure high-quality support for the community.

Details

Manila, Philippines, full-time position
8+ years of experience in customer service or operations, with 5+ years in partner management or BPO
Fluency in Mandarin and English required
No visa sponsorship available

The work

Manage the performance of partners and services to ensure quality support
Collaborate with internal functions to analyze performance and implement improvements
Report on performance and progress to leadership
Drive strategic initiatives and continuous improvement opportunities