Quality Assurance & Advocacy Lead Analyst

Remote Remote · US - Remote

go operations

greenhouse

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Job description

You will analyze operational data and customer escalations to enhance quality assurance at Airspace. This remote role focuses on driving improvements and supporting operations for time-critical shipments.

Details

Remote work in the US
Minimum of 5 years’ experience in QA&A or related roles
Skills required: mastery of 5-Why Principles, ZenQMS, Zendesk, WorkRamp

The work

Investigate and resolve complex customer escalations
Support CAPA/shipment investigations and implement corrective actions
Analyze calls and provide feedback to Operations Specialists
Research customer satisfaction issues and develop corrective action plans