Senior Enterprise Customer Success Manager

Onsite Toronto

customer success

greenhouse

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Job description

You will manage key customer accounts to ensure their success and drive growth. This role involves leading negotiations and building strong relationships with stakeholders.

Details

Toronto, work from office
CAD$141,000 - $188,000 on-target earnings
5+ years of experience in Customer Success or Account Management in SaaS

The work

Own the success of strategic accounts, focusing on retention and expansion
Lead commercial negotiations for renewals and upgrades
Prepare and present executive-level business reviews
Mentor the broader Customer Success team