Senior Customer Care Associate

Onsite Hong Kong

hong kong - odhk customer care

greenhouse

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Job description

You will manage customer complaints and ensure high service standards in Hong Kong. This role involves quality assurance and collaboration across various departments.

Details

Hong Kong, work from office
2-3 years of experience in the general insurance industry preferred
High school certification required, bachelor's degree is a plus
IIQE Paper 1 and 2 Certificates required

The work

Handle regulatory complaints and escalated customer queries
Conduct quality assurance audits and provide coaching
Collect and analyze customer feedback to recommend improvements
Support various departments to ensure smooth operations