You will lead global operational excellence and automation initiatives in the Customer Experience Group in Bangkok. This role involves managing a team to enhance customer satisfaction and efficiency through data-driven solutions.
Details
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Bangkok, relocation provided
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Freshers until 8+ years of experience
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Skills: SQL
The work
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Lead a portfolio of automation and process improvement initiatives
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Drive automation and AI solutions across customer and agent journeys
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Continuously improve end-to-end processes in the post-booking journey
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Manage and develop a high-performing team of project managers
