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alpaca

1 day ago

Director, Customer Experience, Trading API

Remote · Remote - Global (Eastern Time Zone) Remote - Global (Eastern Time Zone)

brokerage

greenhouse

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AI TL;DR

You will lead the customer support functions for Trading API at Alpaca, ensuring high-quality service for a diverse customer base. This role involves developing teams, establishing service standards, and using data to enhance customer experience.

AI match

Solid listing · 60/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Director, Customer Experience, Trading API at alpaca?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will lead the customer support functions for Trading API at Alpaca, ensuring high-quality service for a diverse customer base. This role involves developing teams, establishing service standards, and using data to enhance customer experience.

Details

  • Remote - Global (Eastern Time Zone)
  • Salary: Competitive with Stock Options
  • Series 7 and Series 24 required or ability to obtain
  • Experience in brokerage, trading, or financial markets

The work

  • Lead and develop the Trading API customer support team
  • Build a follow-the-sun model for 24/5 coverage
  • Establish KPIs and use data for continuous improvement
  • Partner with Product to enhance customer experience