Remote Response Associate, Roadside Assistance (CSR)

Remote Remote · Virginia, Remote

go cc roadside

greenhouse

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Job description

Join Agero as a Remote Response Associate to assist stranded drivers across the U.S. You'll provide support during roadside emergencies, ensuring customer safety and satisfaction.

Details

Remote, must reside in Alabama, Arizona, Florida, Georgia, Mississippi, Missouri, Tennessee, or Virginia
1+ years of customer service experience

The work

Handle high-volume calls to gather details and dispatch assistance
Coordinate with external service providers for timely help
Use active listening to de-escalate customer anxiety
Navigate multiple digital tools to track service progress