Remote Response Associate, Roadside Assistance (CSR)

Remote Remote · Georgia, Remote

go cc roadside

greenhouse

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Job description

As a Remote Response Associate, you will assist stranded drivers by providing support and coordinating roadside assistance. Your role involves managing high-stress situations with empathy and effective communication.

Details

Remote, must reside in Alabama, Arizona, Florida, Georgia, Mississippi, Missouri, Tennessee, or Virginia
1+ years of customer service experience

The work

Handle high-volume calls to gather details and dispatch assistance
Coordinate with external service providers for timely help
Use active listening to de-escalate customer anxiety
Navigate multiple digital tools to track service progress