Remote Response Associate, Roadside Assistance (CSR)

Remote Remote · Florida, Remote

go cc roadside

greenhouse

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Job description

As a Remote Response Associate, you'll assist stranded drivers by providing support and coordinating roadside assistance. Your role is crucial in turning stressful situations into resolved problems for customers in need.

Details

Remote, must reside in Florida or specific states
1+ years of customer service experience

The work

Handle high-volume calls to gather details and dispatch assistance
Coordinate with external service providers for timely help
Use active listening to de-escalate customer anxiety
Navigate multiple digital tools to track service progress