Technical Support

Onsite Las Vegas, NV

sqlgo support services

greenhouse

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Job description

You will provide technical support to customers, ensuring their issues are resolved efficiently. This role is essential for maintaining customer satisfaction and operational efficiency.

Details

Las Vegas, NV, work from office
Minimum one year of experience in a customer-facing position
Minimum one year of experience troubleshooting hardware and software
Familiarity with SQL is a plus

The work

Diagnose and troubleshoot technical issues related to hardware and software
Complete primary intake and initial triage of incoming calls
Provide excellent customer service and follow quality assurance processes
Input quality data in the ticketing system, Salesforce