Product Support Specialist, Pacific/Mountain Time

Remote Remote · North America

javascriptsql gtmfulltime

ashby

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Job description

You will support customers and enhance their experience with our product. This role involves troubleshooting technical issues and collaborating with the engineering team.

Details

Remote, within U.S. and Canada Pacific or Mountain Time
Competitive salary and equity
Experience with SQL and JavaScript preferred

The work

Support customers in onboarding, account setup, and issue debugging
Investigate and resolve customer issues via various communication channels
Document and reproduce bugs in collaboration with the engineering team
Surface customer feedback trends to inform product decisions