Customer Experience Associate, Trump Accounts Resolutions Desk

Onsite Westlake, TX

go customer care

greenhouse

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Job description

You will support Customer Experience agents by providing guidance and resolving escalated issues. This role is based in Westlake, TX, and requires in-person attendance five days a week.

Details

Westlake, TX, work from office
$21.30—$25 USD
1+ years of experience in customer support or related field
This position is restricted to US citizens or lawful permanent residents

The work

Empower Customer Experience agents with guidance via Help Desk tickets and phone consultations
Guide agents through complex support workflows like account activation and login troubleshooting
Coach agents on case hygiene and adherence to documented policies
Aggregate feedback from agent interactions to highlight process pain points