You will create and maintain training materials for fraud and disputes operations. This role involves writing SOPs and developing eLearning content with minimal oversight.
Details
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Remote within Canada or United States
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$95,600—$132,800 USD depending on location and experience
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1–3 years in a regulated financial services environment
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Experience with Articulate 360 or equivalent eLearning tool
The work
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Own SOP, knowledge base, and eLearning projects from scoping to publication
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Author and maintain formal SOPs and knowledge base articles
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Design and build eLearning modules in Articulate 360
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Translate regulatory source material into clear procedures for frontline staff