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Fastly

6 hours ago

Manager, Professional Services- Streaming Media

Hybrid · Denver, CO; New York City, NY; San Francisco, CA Denver, CO; New York City, NY; San Francisco, CA

cloud engineering - cor

greenhouse

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AI TL;DR

You will lead a team of Cloud Engineers to ensure customer success and retention. This role involves strategic direction and collaboration with various stakeholders to enhance customer relationships.

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Solid listing · 60/100 against the market band on this page.

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  1. What would you ship in the first month as Manager, Professional Services- Streaming Media at Fastly?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
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Job description

You will lead a team of Cloud Engineers to ensure customer success and retention. This role involves strategic direction and collaboration with various stakeholders to enhance customer relationships.

Details

  • Salary range: $142,630 to $201,348
  • Location: San Francisco, CA; Denver, CO; New York, NY
  • 8+ years of Pre-Sales or Post-Sales experience
  • 2+ years of experience leading technical teams

The work

  • Lead a team of customer engineers to ensure overall customer success
  • Develop strategic direction for Customer Solutions Engineering
  • Build relationships with stakeholders in Client Services, Sales, Product, and Engineering
  • Create workflows and processes to efficiently handle customer needs