Fastly
16 days ago
Manager, Advanced Professional Services EMEA
Onsite · London, United Kingdom
service delivery - cse
greenhouse
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AI TL;DR
You will lead a team of technical experts to enhance customer engagement and retention. This role involves managing service delivery and ensuring high-quality outcomes for clients across EMEA.
AI match
Solid listing · 60/100 against the market band on this page.
Interview prep for this job
- What would you ship in the first month as Manager, Advanced Professional Services EMEA at Fastly?
- Which tradeoff in the description would you ask about first?
- How do you explain a production incident to this team?
- What would you measure in the first two weeks?
- Which part of your last project maps to this stack?
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Job description
You will lead a team of technical experts to enhance customer engagement and retention. This role involves managing service delivery and ensuring high-quality outcomes for clients across EMEA.
Details
- London, United Kingdom, no remote work
- 8+ years of relevant experience
- 4+ years of people-management experience
The work
- Lead and develop a team of Professional Services Engineers and Architects
- Oversee delivery health across EMEA engagements
- Build relationships across various teams including Sales and Account Management
- Act as a senior escalation point for complex customer and delivery issues