Renewals Strategy Principal Program Manager

Remote Remote · Remote - US: Select locations

go confidential - exec recruiting

greenhouse

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Job description

You will lead the strategy and execution of Dropbox's customer retention initiatives. This role involves collaborating with various teams to enhance customer engagement and drive recurring revenue.

Details

Remote - US: Select locations
$230,500—$311,900 USD (Zone 3), $259,300—$350,900 USD (Zone 2)
10+ years of experience in SaaS strategy or customer lifecycle management
Skills: go

The work

Lead retention strategy for commercial customers to improve outcomes and revenue.
Develop scalable retention programs and customer lifecycle initiatives.
Design playbooks and best practices for Customer Success to manage renewals.
Analyze customer behavior to identify trends and improve retention outcomes.