Global Workforce Planning & Transformation

Remote Remote · Remote, USA

operations

greenhouse

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Job description

You will lead workforce planning and optimization for a global customer operations team. This role involves managing a team to enhance operational performance and staffing strategies.

Details

Remote, USA
$170,000—$235,000 USD
7+ years of workforce management experience
3+ years of people leadership experience

The work

Lead forecasting, capacity planning, scheduling, and workforce optimization activities.
Develop staffing plans that align with member demand and financial goals.
Monitor workforce performance and recommend staffing adjustments.
Champion AI and automation to improve workforce management practices.