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Chime

19 days ago

Full-Stack Engineer, Human Agent Tooling

Onsite · San Francisco, CA, USA

rubyrails trust and safety engineering

greenhouse

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AI TL;DR

You will develop tools that support Chime's agents in resolving member issues efficiently. This role involves building features that enhance the agent experience and ensure safe interactions with member accounts.

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Interview prep for this job

  1. What would you ship in the first month as Full-Stack Engineer, Human Agent Tooling at Chime?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will develop tools that support Chime's agents in resolving member issues efficiently. This role involves building features that enhance the agent experience and ensure safe interactions with member accounts.

Details

  • San Francisco, CA, USA, in-office work
  • $117,000—$162,000 USD
  • 1+ years of software development experience
  • Skills: Ruby, Rails

The work

  • Contribute to the tools agents use to manage cases and view member context
  • Build systems that surface member information to agents at the right moment
  • Develop access controls that determine agent actions on member accounts
  • Maintain connections between agent tooling and other Chime systems