Full-Stack Engineer, Human Agent Tooling

Onsite San Francisco, CA, USA

rubyrails trust and safety engineering

greenhouse

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Job description

You will develop tools that support Chime's agents in resolving member issues efficiently. This role involves building features that enhance the agent experience and ensure safe interactions with member accounts.

Details

San Francisco, CA, USA, in-office work
$117,000—$162,000 USD
1+ years of software development experience
Skills: Ruby, Rails

The work

Contribute to the tools agents use to manage cases and view member context
Build systems that surface member information to agents at the right moment
Develop access controls that determine agent actions on member accounts
Maintain connections between agent tooling and other Chime systems