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Semperis

14 days ago

Enterprise Customer Success Manager

Onsite · Germany

awsgcpazure customer success

arbeitnow

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AI TL;DR

You will ensure customer success and satisfaction with Semperis products while collaborating with various teams. This role involves building relationships and guiding customers through their lifecycle with our solutions.

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  1. What would you ship in the first month as Enterprise Customer Success Manager at Semperis?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will ensure customer success and satisfaction with Semperis products while collaborating with various teams. This role involves building relationships and guiding customers through their lifecycle with our solutions.

Details

  • Germany, work from office
  • 5+ years of experience in a customer-facing role
  • Fluent in German and English

The work

  • Design success plans for strategic customers throughout their lifecycle
  • Act as the voice of the customer and provide feedback to internal teams
  • Lead training sessions to ensure product usage meets user needs
  • Develop programs for ongoing customer development