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Kleines Kraftwerk DE GmbH

3 days ago

Senior CRM Manager:in (Lifecycle & Retention) I E-Commerce I Growth I Achim, hybrid

Onsite Achim (bei Bremen)

senior crm manager:incrm managercrmklaviyonewslettere-commercegrowth/d2cd2cb2cgrowthkundenbindungcustomer relationship managementlifecycle-flowscross-sellingup-sellingstart-upachimhybridhome-officeerneuerbare energiengrüne energienachhaltingkeit

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Job description

You will develop and implement a CRM strategy to enhance customer retention and drive growth. This role offers significant ownership and the opportunity to shape CRM processes from the ground up.

Details

  • Achim, hybrid work environment
  • 4+ years of experience in CRM, ideally in E-Commerce or D2C
  • Proficient in Klaviyo

The work

  • Build and implement CRM and lifecycle strategies focused on customer retention
  • Develop automated customer journeys in Klaviyo
  • Segment leads and customers based on behavior and lifecycle phase
  • Manage CRM campaigns and coordinate with marketing and e-commerce teams